Nashik Metropolitan Region Development Authority (NMRDA) is a governmental body responsible for planned urban development within the Nashik metropolitan region.
The traditional process for applying and issuing Zone Certificates and Part Plan Certificates was paper-based, time-consuming, and prone to inefficiencies. Applicants faced challenges such as multiple visits to the office, lack of transparency in application status, and delays due to manual handling. NMRDA sought a digital solution to overcome these challenges, reduce processing time, and enhance user satisfaction.
Chittaranjan Info Solutions Pvt. Ltd. (CISPL) developed a robust, online, web-based software tailored to NMRDA’s specific requirements. The solution automated the end-to-end process of applying, processing, and issuing Zone Certificates and Part Plan Certificates.
A. Applicant Login : Secure login system enabling users to create accounts and access the portal.
B. Document Upload : Applicants can upload all required documents in various formats, ensuring seamless submission and compliance.
C. Query Management : A dedicated system for applicants to raise and address queries during the application process.
D. Admin Panel with Multiple Officer Logins and Approvals : A hierarchical admin panel allowing officers at various levels to review, approve, or query applications efficiently.
E. Payment Gateway Integration : Secure integration with payment gateways for applicants to pay the required fees online.
F. View Application Status : Real-time tracking of application progress, enhancing transparency for applicants.
G. Mobile Verification : OTP-based mobile verification ensuring secure and verified user registrations.
H. Notifications at Various Stages : Automatic notifications via email and SMS to keep applicants updated at every stage of the process.
I. Improved Efficiency : Reduced processing time for certificates, saving applicant time and improving overall operational efficiency for NMRDA.
J. Hidden Features :
A. Enhanced User Experience : Applicants now have a single platform to submit applications, make payments, and track progress without visiting the office.
B. Operational Efficiency : Automated workflows reduced manual intervention and processing time, improving NMRDA’s efficiency.
C. Transparency and Accountability : Real-time updates and audit trails ensured greater transparency in the system.
D. Scalability : The system’s modular design allows for future enhancements to include other services.
The web-based software developed by CISPL has revolutionized the way NMRDA manages Zone Certificates and Part Plan Certificates. By leveraging technology, NMRDA has streamlined operations, enhanced transparency, and significantly improved user satisfaction. This initiative highlights the importance of digital transformation in public services, setting a benchmark for other regional development authorities.
